FAQ

Frequently Asked Questions

How do custom orders work?

Choose your item, upload your image or text, and let us work our magic. Most custom items ship within 5–7 business days. Have something specific in mind that's not on the site? Reach out — we love a creative challenge.

What's The 10% Club?

The 10% Club is our Facebook community for spoonies—those of us navigating life on 10% battery. It’s a place for small victories, quiet resilience, and resting when we need to. Our mascot, Milli, comes from The Low Battery Journal, which I created for these same days. Your worth isn’t measured by how much energy you have.

The group is separate from our Dreaming Tree email signup.

I'm a spoonie / have chronic illness. Do you get it?

Yes. The founder is an Endo warrior with 20+ years of lived experience. This shop was built for days when "doing your best" looks like getting dressed. No toxic positivity here — just real comfort and understanding.

What's your return policy?

Custom items are made just for you, so they're final sale unless there's a defect (and we'll make that right, promise). For non-custom items, reach out within 14 days and we'll work it out.

Where do you ship?

Currently US only, but we're working on expanding. For shop updates, subscribe to the Dreaming Tree emails using the signup below.

Can I request a specific design?

Absolutely. Contact us with your idea and we'll let you know if we can make it happen. We can't promise every request, but we love hearing what our community wants.

Do you offer discounts for first responders / public service?

Yes! All public service officers receive 15% off. Reach out to verify and we'll set you up.

What about digital products?

We're rolling out digital downloads — poetry collections, guided journals, oracle decks, and more. These are delivered instantly after purchase. No shipping, no waiting.